Privacy Policy

Last updated: 21 March 2026

Groove Movers Group ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website groovemoversgroup.com.au or use our services.

1. Information We Collect

We may collect the following personal information:

• Contact details: name, email address, phone number(s)
• Moving details: pickup address, drop-off address, preferred moving date and time
• Communications: messages you send us through our website forms, email, phone, or social media
• Technical data: IP address, browser type, device information, and pages visited (collected automatically via cookies and analytics tools)

2. How We Use Your Information

We use your personal information to:

• Provide you with a moving quote and respond to your enquiries
• Schedule and deliver our removalist and cleaning services
• Communicate with you about your booking or service
• Improve our website, services, and customer experience
• Send you promotional offers or updates (only with your consent)
• Comply with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Analyse website traffic and usage (Google Analytics)
• Measure advertising effectiveness (Google Ads, Meta Pixel)
• Improve website performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

4. Third-Party Services

We may share limited data with trusted third-party services that help us operate our business:

• Google Analytics & Google Ads: website analytics and advertising
• Meta (Facebook/Instagram): advertising and remarketing
• Email service providers: to send you quotes and communications

These services have their own privacy policies. We do not sell, rent, or trade your personal information to any third party.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Quote and booking records are typically retained for up to 3 years.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details below.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

• Email: contact@groovemovers.com.au
• Phone: 1300 544 884
• Website: groovemoversgroup.com.au

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